Refund Policy

As your order is bespoke and custom made for you and your pet, unfortunately we cannot offer refunds. If you have an issue with your product, please email us and we’ll do our best to resolve the problem.

You can always contact us at

Damages and issues

Please carefully inspect your order upon receipt and contact us immediately if the item is damaged or if you have received the incorrect item. We always aim to keep you happy!


If it is determined the customer has not followed our recommended photo guide, we cannot offer returns. Please get in touch within 7 days of delivery if you have any questions or issues about your item.